LastPass offers different premium plans for personal, family, and corporate use. You can use the former without paying a dime but not the latter. The main difference between the free and premium tiers of LastPass is obviously the price. (Image credit: LastPass) LastPass Free vs Premium: Pricing When it comes to customer support, the premium tier of LastPass is much better than the free tier. If you wish, you can also answer questions that other users ask to encourage the free flow of information. There's also an official LastPass community forum where you can ask questions and have volunteer members of the community answer them. These articles help you become familiar with the platform and can solve your challenges without needing to contact the support team directly. On the official support page, you can find comprehensive articles and user guides concerning all aspects of LastPass. LastPass provides a lot of support resources that any user can take advantage of. It’s not all doom and gloom for free users though. Users on the Personal or Family plan can contact the support team by phone but not email, while users on the Business plan can contact through both channels. Premium users can contact the platform’s support team through email or telephone, but accessibility depends on what premium plan you subscribe to. LastPass offers direct customer support to premium users but not free users. (Image credit: LastPass) LastPass Free vs Premium: Support The free and premium tiers of LastPass don’t have much difference in performance and usability. The app may become slow to load and switching between different features take more time. You may observe a lag in LastPass’s performance if you store too many credentials, think hundreds to thousands. Passwords you save on your LastPass vault autofill when you enter a relevant account login page on your web browser. Afterward, you can join multiple pieces of information to build a profile. You can also add other types of sensitive information like secure notes, Social Security numbers, credit/debit card numbers, and routing numbers. Once you create your vault, you're free to add as many passwords to it as you want. This password manager always ranks highly when it comes to ease of use. LastPass offers solid performance across its web interface and mobile apps. If you’re on the free plan, you can only use LastPass on one device, so you’ll have to choose whether it’s your PC or mobile phone. You can access LastPass through the web interface, mobile app (iOS and Android), or desktop app (Windows, macOS, and Linux). I have to go through the extra steps of moving a newly saved password into a Shared folder so she can see it. While that is not hard to do, it's an extra step in a workflow that I would rather not invest in.(Image credit: LastPass) LastPass Free vs Premium: Performance #2 is also terrible with the Family plan because all passwords are defaulted to save to my account however, if my wife has a sub-account on the Family plan (because I am not smart enough to figure out how to get LastPass to allow authentication into a single account using two different devices), she cannot see my newly-saved bank account. I understand that the Family plan is meant to allow for 6 different accounts with one master account, but this is not what I (or many people) am looking for. The problem is, I cannot get #1 to work even though I upgraded to the Family plan. My wife, while in Paris, needs that password, so she opens up LastPass, and launches the bank's website (autofilling the password in the process).I open a new bank account and save the password to LastPass.She authenticates into our account with her iPhone. My wife, on the other hand, is at work in Paris and needs to log into LastPass.I authenticate with my Android device and I am in. I am at home or at work (in California) and I need to log into LastPass.The workflow that should occur with our shared account is as follows: This would be an acceptable solution if transitioning to the Family account meant that two family members (my spouse and I) could use the same LastPass account using 2FA to authenticate on both our phones however, I have a family account (as you suggested), and this is not how it works.
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